IT System Support

High level of quality and efficiency of the services provided

Support and maintenance services are designed to improve the quality level and increase the efficiency of the provided services. The main objective is to minimize costs while maintaining high standards in the area of risk management with regard to the entire IT infrastructure. Ensuring predictable and uninterrupted access to systems and data.

Why us?

  • People – an experienced team of consultants, managing the services of systems such as legacy
  • Projects – consulting services, we share good practices developed in the implemented projects, ITIL methodology
  • Tools – we select a tool to meet the needs of a given project

Process support

  • Backoffice – processes related to system operation, technical support for maintenance and support for legacy systems, cooperation based on SLA
  • Finance – ensuring availability of systems and availability of support lines in the case of irregularities
  • Customer service – call handling processes, optimization of support and ensuring system reliability
  • Business – optimization of costs and increase of system efficiency


Małgorzata Mierzwa-Trybuła

For over 6 years I have been dealing with the comprehensive sale of IT solutions in the field of software development, cost reduction, quality improvement and system efficiency for clients from the SMB sector, the financial industry, as well as international clients. At Inetum, I provide compliance solutions based on the kdPrevent platform. I support clients in the effective detection of financial fraud, counteracting money laundering and meeting regulatory requirements, including the 4th AML Directive, sanction lists, international regulations. In my work, I value long-term partnerships.

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