Case Management

Manage alarms, tasks and issues

If you need a tool to manage tasks, alarms and other types of notifications then Alerter can be what you are looking for.

Alerter will easily fit into your business processes:

  • accepts documents from the scanner
  • send the task to be performed and notify him/her about it
  • shows the details of the invoice and allows you to accept it
  • allows you to send the report to the boss to accept it

Alerter means quick implementation, a wide range of configurations and ease of use. We will be happy to organize a demo and show you how easy it is to deploy Alerter in your company.

Functionalities

  • Configurable types of requests and data
  • Any extended workflow with its own actions and conditions
  • Extended system of rights
  • Modern user interface (browser)
  • Full history of changes in submissions
  • Tagging cases
  • Easy document generation
  • Rich API

Process support

  • Support for alerts generated by security systems
  • Management of tasks in working groups
  • Handling court cases
  • Automation of document flow, including incoming correspondence
  • Invoice and order reconciliation process
  • Complaint handling
  • Recruitment processes in HR
  • Knowledge base

ASK AN EXPERT

Małgorzata Mierzwa-Trybuła

For over 6 years I have been providing comprehensive sales of IT solutions in the field of software development, cost reduction, quality improvement and system performance for customers in the SMB sector, the financial industry, as well as international customers. At Inetum, I deliver compliance solutions based on the kdPrevent platform. I support clients in effective detection of financial fraud, anti-money laundering and compliance with regulatory requirements, such as IV AML Directive, sanction letters, international regulations. In my work I value long-term partner relationships.