Technical and Functional System Documentation Analysis
We conduct a comprehensive review of functional documentation, technical specifications, internal configuration documents, databases, user manuals, testing procedures, etc.
System Management Tools Analysis
We verify the availability of monitoring, testing, management, and maintenance tools and examine them, ensuring that the team has the necessary skills to use them.
System History Analysis
We review the system’s history, including errors, failures, changes, patches, and development. This can help us understand its current state and anticipate future challenges.
Knowledge Transfer Planning
We take care of the quality of documentation and implement processes to transfer knowledge and experience from the team that previously maintained the system. This allows us to minimize the risk of information loss.
Maintenance Schedule Preparation
Based on the system’s history analysis and client requirements, we create a schedule for the system maintenance project, specifying the planned work and scope of service with deadlines.
Change Management Process Planning
We implement planning and managing changes necessary for preventing errors that may occur when introducing new features or patches.
Reporting and Monitoring Process Preparation
We set up reporting and monitoring solutions to provide insight into system’s performance and identify potential problems or failures.
Disaster Recovery Plan Preparation
Our specialists prepare a disaster recovery plan that should include system restoration processes in case of a failure as well as testing emergency procedures. This way, we minimize the impact of failures on the client’s operations.